FAQ's

Are DR. JHONS products safe for all skin types?

Yes. All our products are dermatologically tested and formulated with safe, high-quality ingredients. However, if you have extremely sensitive skin or allergies, we recommend doing a patch test before full application.

Where are DR. JHONS products made?

Our products are proudly developed in the UAE, using a blend of globally sourced premium ingredients and innovative skincare technology.

Do you ship outside the UAE?

Yes. We deliver across the UAE and to other GCC countries including Kuwait, Qatar, Saudi Arabia, and Oman. For international delivery, please check our Shipping Policy for details.

How long will my order take to arrive?

UAE deliveries typically take 1–3 working days. GCC orders may take 4–7 working days, depending on your location.

Are your products cruelty-free?

Absolutely. We are committed to cruelty-free practices and do not test our products on animals.

Can I return or exchange a product?

Yes. We accept returns and exchanges for unopened, unused products within 7 days of delivery. Please refer to our Return Policy for complete instructions.

Do you offer bulk or wholesale orders?


Yes, wholesale and bulk purchasing options are available. You can easily register as a wholesale buyer through our Wholesale Registration Page. For further assistance, feel free to contact our customer service team at supports@drjhonscosmetics.ae.

How can I contact customer service?

You can reach us via phone at +971 52-8611858 or by email at supports@drjhonscosmetics.ae. Our team is available from 9:00 AM – 5:00 PM daily.